New Client Registration
Client Informaton Pages
Financing and Payments
Rainbow Bridge

If you need to make arrangements for end of life care, this form will go through it all with you.  You can do it in the privacy of your own home to minimize questions at the clinic

This is where the new client can fill out their information on their own time rather than coming into the clinic early to do it

Clients can click here to find information on diffent subjects as well as information about the clinic

This page has information about the different financing options we have available and gives you the ability to make a payment

If I ever request to be mailed medication for one or more of my pets now or in the future. Moraine Grove Veterinary Clinic will ship/mail your medication to you in a zip lock bag placed inside another envelope. The ziplock bag will not be child proof. I understand that I will secure the medications from any children by locking it up or transferring it to a child proof bottle. In any event, Moraine Grove Veterinary Clinic will not be held liable for any accidents that occur from unsecured medication and I am solely responsible for the safe storage of any medications sent to me from Moraine Grove Veterinary Clinic now or in the future.

All returned, refused or reversed forms of payment including but not limited to debit card payments or credit card payments will be charged $30.00. You may also be required to pre-pay any visits in cash if you would like to continue to be seen here. We are not permitted to take payments for any returned amounts. The payment must be in full including all fees and charges.

All clients must present a photo ID from a government agency. This ID must match any addresses we have. A copy of the photo ID will be kept in the client file.

We do not accept checks

We do not accept payments. We accept care credit, scratchpay, all major credit cards, debit cards, cash or money orders. Payment for services rendered is required at the time they are rendered or before. These payment types may be modified at any time with or without notice.

Clients who do not call to cancel an existing appointment 24 hours in advance may be assessed a fee equal to the amount of a normal exam on the date of appointment. Payment for this fee must be made prior to making another appointment.

All phone calls made from the clinic and all phone calls made to the clinic will be recorded and kept for an undefined amount of time. It can be used to any purpose as permitted by law. This policy serves as your advanced notification of such.

Audio and video in all legal areas in the clinic or on clinic grounds may be recorded and kept for an undefined amount of time. It can be used for any purposed as permitted by law. This policy serves as your advanced notification of such.

Clients may be asked to leave a deposit for any service at the discretion of the clinic. This deposit will not be more than the maximum amount listed on the estimate.

If you request other services to be done when you pet is hospitalized or if you request additional testing be performed on a sample that we have already obtained from your pet, payment is required prior to the services being rendered or samples being analyzed.

The client understands that from time to time urgent or critical patients come to the clinic with little or no advanced warning. When these situations present themselves, the client will be notified at check in the amount of estimated time we are running behind. The client can then reschedule their appointment or choose to stay and be seen as soon as possible. If we are running far behind, our office will make every reasonable attempt to contact the primary number on your account to tell you of the pending issue.

The clinic and staff will make every reasonable attempt to accommodate special treatments as requested by the client; however, the clinic reserves the right to ask the client to sign a waiver prior to treatment or sale of an item.

Refill requests for compounded medications must be made 10 days prior to the refill being needed. This has to do with the compounding pharmacies. They are all different in the amount of time it takes them to get a refill to a client, but 10 days seems to be a safe time frame.

Refill requests for normal in house medications or written prescriptions made at the clinic will be filled by the end of the next business day. We try to get them done on the same day but due to situations that may arise, this is not always possible.