Messaging Privacy Policy
Effective Date: May 8, 2025
Moraine Grove Veterinary Clinic, Inc (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Messaging Privacy Policy explains how we collect, use, and protect your information when you receive SMS (text) messages from us.
Information We Collect
When you opt in to receive SMS messages from our clinic, we may collect the following:
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- Your name and mobile phone number.
- Your pet’s name(s) and relevant medical or appointment details.
- Communication preferences.
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How We Use SMS Messaging
We use SMS messaging to:
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- Confirm or remind you of upcoming appointments.
- Notify you of prescription refills or test results.
- Provide general pet care reminders (e.g., vaccinations, checkups).
- Communicate during emergencies related to your pet’s care.
- Deliver market and promotional information
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Consent
By providing your mobile number and opting in, you consent to receive SMS messages from Moraine Grove Veterinary Clinic, Inc. Standard message and data rates may apply depending on your mobile carrier and plan.
Opting Out
You can opt out of receiving SMS messages at any time by replying “STOP” to any message. Once you opt out, you will no longer receive text communications unless you opt back in.
Data Security
We take appropriate technical and organizational measures to safeguard your information against unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee the absolute security of your data transmitted via SMS.
Sharing of Information
We do not sell or share your SMS-related personal information with third parties for marketing purposes. We may share information with trusted service providers who assist us in operating our messaging system, provided they agree to keep your information confidential and secure.
Your personal information will not be transferred, shared, or disclosed to any external organizations under any circumstances.
We implement strict technical and organizational safeguards to protect your data, including:
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- Access controls to ensure only authorized personnel can access personal information
- Data encryption during storage and transmission
- Regular security audits and monitoring
- Comprehensive staff training on data protection and privacy
- Secure data storage systems with robust physical and digital protections
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These measures are designed to prevent unauthorized access, disclosure, or sharing of your personal information at all times.
Changes to This Policy
We may update this Messaging Privacy Policy from time to time. Any changes will be posted on our website with a new effective date.
Contact Us
If you have questions or concerns about this policy or our messaging practices, please contact us at:
Moraine Grove Veterinary Clinic, Inc
637 New Castle Rd.
Butler, PA 16001
724-285-4225