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Communications Terms and Conditions

Effective Date: September 21, 2025

These Communications Terms and Conditions (“Terms”) govern how Moraine Grove Veterinary Clinic, Inc. (“Moraine Grove,” “we,” “us,” or “our”) communicates with you via SMS/MMS (text), email, phone/voicemail, web forms and website chat, social media direct messages, and push/in‑app notifications (collectively, “Communications”). By providing your contact information and opting in to one or more channels, you agree to these Terms and to our Messaging & Communications Privacy Policy (see our website).

Program Description

What You May Receive

    • Appointment reminders and confirmations
    • Prescription refill notices and follow‑ups
    • Lab/test results or care instructions
    • Pet health tips and wellness reminders
    • Service/account notices (e.g., policy or billing updates)
    • Time‑sensitive or emergency updates about your pet’s care
    • Customer support communications
    • Promotional offers and clinic news (with consent where required)
    • Security/verification codes (e.g., two‑factor authentication)

Opt‑In and Consent

    • By submitting your phone number, email address, or messaging handle and providing consent (e.g., form checkbox, web/chat prompt, verbal consent recorded by staff, or keyword reply), you authorize us to contact you via the selected channel(s).
    • Certain messages (e.g., promotional texts or autodialed/prerecorded calls) may require specific consent; we will obtain it where applicable. Consent is not a condition of receiving veterinary care or other services.
    • Message frequency varies by channel and your care needs. Promotional SMS may average ~3–4 messages/month; transactional messages are sent as needed.

Costs

    • Standard message, data, and voice rates may apply. Check with your carrier or service provider.

Managing Preferences and Opting Out

    • SMS/MMS: Reply STOP to cancel. We also honor CANCEL, END, QUIT, or UNSUBSCRIBE. Reply HELP for help. After STOP, you’ll receive a one‑time confirmation. To rejoin, reply START or opt in again.
    • Email: Click the Unsubscribe link in any marketing email. Requests are processed promptly. You may still receive non‑marketing service notices (e.g., appointment reminders).
    • Phone/Voicemail: Ask our team to place you on our do‑not‑call list. We may still call for urgent care, billing, or appointment matters as permitted by law.
    • Social DMs: Reply STOP or message us to request no further DMs; you can also use platform tools to mute/block.
    • Push/In‑App: Adjust notifications in your device or app settings.
    • You can also update preferences by contacting us (see “Support and Contact”).

Delivery, Availability, and Carrier Disclaimers

    • Delivery is not guaranteed. Messages may be delayed or undelivered due to network, device, filtering, or platform issues.
    • Carriers are not liable for delayed or undelivered messages.
    • Communications are not a substitute for emergency care. For emergencies, call us directly or seek urgent/emergency veterinary services.

Your Responsibilities

    • Provide accurate, current contact information; promptly notify us of changes or if numbers/addresses are reassigned.
    • Only provide contact details that you are authorized to use, and ensure others with access (e.g., family members) are aware messages may be received.
    • Keep your devices and accounts secure; you are responsible for safeguarding one‑time codes and any information we send to you.
    • Do not rely on messaging for emergencies or life‑threatening situations.

Acceptable Use

    • Do not use our channels to transmit illegal, harmful, abusive, or infringing content.
    • Do not attempt to disrupt, overload, or misuse our systems.
    • Avoid sending highly sensitive information (e.g., payment card numbers) over SMS, email, or social media.

Eligibility

    • You must be the authorized user of any phone number, email address, or account you provide.
    • You must be at least 18 years old (or the age of majority in your jurisdiction) to enroll in promotional messaging programs.

Privacy and Data

    • Your information is handled per our Messaging & Communications Privacy Policy (available on our website), which explains what we collect, how we use it, tracking/analytics in emails, who we share it with (service providers), retention, and your rights.
    • If you message us through third‑party platforms (e.g., social media), your use of those platforms is also governed by their terms and privacy policies.

Security

    • We use reasonable administrative, technical, and organizational safeguards, but no channel is 100% secure. Please avoid sharing highly sensitive data via SMS, email, or social media.

Changes, Suspension, and Termination

    • We may modify, suspend, or terminate any Communications channel or these Terms at any time. Updates will be posted with a revised effective date. Continued participation constitutes acceptance of changes.
    • We may suspend or terminate messaging to you for inactivity, delivery failures, suspected misuse, or legal/compliance reasons.

No Warranties

    • Communications are provided “as is” and “as available” without warranties of any kind, express or implied, including accuracy, timeliness, or availability.

Limitation of Liability

    • To the fullest extent permitted by law, we and our providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or lost profits/revenues, arising from or related to the Communications, even if advised of the possibility. Our total liability for any claim will not exceed $100.

Indemnification

    • You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or misuse of the Communications.

Governing Law and Disputes

    • These Terms are governed by the laws of the state where our principal place of business is located, without regard to conflict‑of‑law principles.
    • Any dispute will be resolved in the state or federal courts located in that state, and you consent to their jurisdiction and venue. Where applicable, you and we waive jury trial to the maximum extent permitted by law.

Severability; Assignment; Entire Agreement

    • If any provision is found unenforceable, the remainder remains in effect.
    • You may not assign these Terms; we may assign them in connection with a merger, acquisition, or transfer of assets.
    • These Terms, together with our Messaging & Communications Privacy Policy, are the entire agreement regarding the Communications.

Support and Contact

Moraine Grove Veterinary Clinic, Inc.
637 New Castle Rd.
Butler, PA 16001
Phone: 724-285-4225

Email: sms@morainegrove.com 

Website: https://www.morainegrove.com